Catamaran Snorkel to El Cielo

• This tour does not allow Travelers with limited mobility or suffering motion sickness and/or pregnant women
• The minimum age for snorkeling is 5 Years Old
• Travelers under age of 18 MUST be accompanied by a parent or guardian.
• Minimum age for alcohol consumption is 18 years old. 
• Alcoholic beverages and snacks are served after the snorkeling portion. 
• Snorkeling is not available for people with heart/lung problems, asthma, epilepsy and/or recent surgery (6 months).
• No sunscreen allowed during the snorkel for reefs preservation. Please wear long sleeve clothing and hat
• No pets allowed

Participants under the influence of drugs or alcohol will not be allowed to join The Tour.

The captaincy informs us that, by Article 653 of the maritime law regulations and the fourteenth condition of nautical tourism, the following is stated:

• 1. Children under 5 years of age are not permitted on vessels dedicated to nautical tourism.
• 2.- Pregnant women are not permitted to board vessels designated for nautical tourism.
• 3.- People with limited mobility will be unable to board nautical tourism vessels.

Cancellation Policy

• Our refund and cancellation policy works as following way:

• If your cancellation get though 48 hrs before the previos booked activity, 50% of the paid amount will be refundable.

• When you cancel with more than 72 hours in advance, your money will be 90% refundable. To cancel, email us at bookings@tortugascozumel.com using the same email address you used to book. Your refund will be automatically credited back to the original form of payment used for the reservation. Please be aware that it may take up to 5-7 business days for the refund to appear in your account, depending on your bank.

• The water activities (parasailing, private boats, Snuba, DSD, catamarán…) that get cancelled by the company “Tortugas beach club” Will be 100% refundable because of weather conditions such as:
  
  • Hurricane
  • Tropical storm
  • Closed Port
  • Natural disaster 

IMPORTANT INFORMATION: Reservations booked with a discount will be not refunded.