What is the Cancellation Policy? All our bookings can be mofidied or cancelled up to 24 hours before the tour departure time without penalty (a full refund applies for cancellations). All sales are final within the 24 hours before the tour starting time.
How far away is Tortugas Beach Club from my cruise port / hotel / ferry terminal and how much the taxi service costs? Cozumel has three cruise ship ports. Tortugas Beach Club is located 7-10 minutes away from the 2 main cruise ports in Cozumel, where Carnival Corporation (Puerta Maya) and Royal Caribbean (International SSA-Mexico) ships arrive most of the time. And 15 minutes away from the third cruise port (Punta Langosta) for NCL, MSC, Disney, TUI, etc. From the ferry terminal we are located 15-20 minutes away depending on the traffic conditions. The approximate cost is $12.00 US up to 4 passengers each way. The distance and price from / to hotels depends on their location on the island.
Can I book and pay upon my arrival? You may place any booking with Tortugas Cozumel by paying a 50% deposit to guarantee your spaces or you may pay in full at the time of placing the booking. The remaining balance can be paid in cash upon arrival or through a charge to your credit card before the tour departure (kindly ask for this service to receive the directions). U.S. Dollars and Mexican Pesos are widely accepted at Tortugas Cozumel and all over the island.
Will I receive a receipt or confirmation which guarantees my booking with Tortugas Cozumel? Absolutely! Each one of our bookings is guaranteed with an Eticket issued by our system and which is automatically e-mailed to you. Sometimes it takes a few minutes or goes to your spam folder, but you'll received it for sure!
Do I need to bring cash for my tour? We always recommend you to bring additional money for any goodies or additional services not included in your tour ticket.
How do I find Tortugas Cozumel if I decide to book a tour with you? You'll receive detailed meeting directions with your automatic booking confirmation and also in your Eticket. Also, you may find that information in the tab "Meeting Directions" at each one of our Tour Descriptions.
Do you offer pick up service at cruise ports / hotels / ferry terminal? Only our Jeep Tours offer pick up/drop off service at designated locations, all other tours depart/end at Tortugas Beach Club.
How do I get to Tortugas Beach Club if there's no pick up service? Arriving to Tortugas Beach Club is really easy! Kindly take one of many taxis at any cruise port, hotel or ferry terminal and ask to be taken to Tortugas Beach Club, everybody knows us!
Is there a shuttle or transporation service which Tortugas Cozumel recommends on the island? In Cozumel, the transportation service is provided by law by the Taxi Union. Taxis are easily found at specific Taxi Sites located inside any cruise terminal, hotel or outside the ferry terminal. All the taxis in Cozumel are safe and reliable, operated by the unique Taxi Union on the island. However, we suggest you to take note of the number of taxi you board, in the event of accidentaly leaving something behind.
Are there taxis available at Tortugas Beach Club after my tour? Yes, we have taxis available at all times to make sure you'll be returning safely.
Is the return to my cruise ship guaranteed? All our tour times have been carefully scheduled to match the cruise ship times in port to make sure all our Guests will be back on time. We proudly serve hundreds of Guests each week and we've never left someone behind!
Is my tour based on cruise ship or Cozumel time? All our tours are based on LOCAL TIME.
What happens if the weather is bad? Some of our tours are able to still run under rainy conditions (actually some of them get a lot more fun like that!). However, our Guests safety and satisfaction is paramount to us and if the conditions are too poor or you don't feel comfortable in participating, you'll be first offered to reschedule for another date / time or to receive a full refund.
What happens if my cruise ship arrives late, changes her arrival date or misses the port? We are closely monitoring the cruise ship arrivals in Cozumel and if by any reason a cruise ship arrives late or changes her run. In that event, we'll adjust your tour starting time to the next time available and always looking after you being back on time. If your cruise ship completely misses the port, or we are unable to reschedule you to the new time /date in port; you'll receive a full refund.
Why do you need the name of my cruise ship, hotel or where I'm coming from when placing a booking? As mentioned before, we closely monitor each cruise ship arrival to Cozumel, in order to know if they arrive on time, change their run, etc; so we can adjust our operation if needed. We kindly ask you to include the specific name of your cruise ship, as each cruise line owns several ships and very often there is more than one vessel of each cruise line in port.
What do I need to bring for my tour? We recommend you to bring comfortable clothing/shoes, swimming wear, sunglasses, hat/cap, towel (we have towels available for rent if needed) and a BIG SMILE!
Is sunscreen use allowed on the tours? Tortugas Cozumel is commited with the preservation of our reefs and evironment, reason why we don't allow the use of sunscreen during our water tours (even those called "reef safe"). Please wear long sleeve clothing and hat/cap. Thank you very much for your understanding and help in looking after our beautiful island.
Can I bring my own food and drinks during the tours? Each one of our tours have been tailored to provide a great experience to our Guests, some of them including refreshments, lunch or even a Tequila Tasting. Kindly abstain to bring food or beverages.
Is Tortugas Cozumel Pet Friendly? While Tortugas Beach Club is 100% Pet Friendly, our tours do not allow to bring pets, companionship or service animales for their own safety or environmental regulations, like entering the National Marine Park during our snorkeling tours.
Our main goal is our Guests satisfaction, therefore, your feedback is paramount to us in order to keep improving our service.